FOR HIRING US (new clients):
(1) Read through our
website to find the answers to most of your questions.
(2) Read our 100+
reviews on Angie’s List.
(3) Do we seem like a
good fit for you? If so,
(a) Any remaining questions you have.
(b) Where do you live so I can confirm that you
are in our service area?
(c) What dates do you need our service so I can
check our availability?
(d) What pets do you have (dog, cat, other)?
(e) How many visits per day do you need? Do you need specific times?
(f) Provide your phone number and the best time
to call you (I usually do phone calls in the evening).
(5) I will reply as
quickly as possible and will let you know whether or not we can help you. If we cannot help you, I will
provide you with referral options.
(6) Please interview
me over the phone.
(7) When you are 75%
sure that you want to hire us, we can set up a time to meet in your home to go
and complete our paperwork. This meeting
usually takes about an hour. Please be
prepared to provide the
following at this meeting:
(a) Two copies of your house key; and
(b) We require a minimum $100 non-refundable
payment to open your file and hold your reservation.
will go towards the payment of your pet visits.
You have one year to use this payment.
cash or check.
NOTE: We are happy and honored to provide care for
your pet provided we feel comfortable with your pet during our get acquainted
meeting. We do NOT provide care for
aggressive or dangerous pets. If your
dog is growling at us during our get acquainted meeting, we will not be able to
take care of your dog in your absence.
STANDARD PET CARE
15 minutes = $17 (If
you live within 5 miles of our home)
30 minutes = $20 (Our
most popular visit length)
45 minutes = $25
60 minutes = $30
If you reside outside our standard service area and you only
need one flexible timed visit per day, we may accommodate your request for an
These visits include potty time, feeding, fresh water,
medication, walking, scooping litter boxs, petting, playing, brushing, cleaning
up messes. If requested, we will also
bring in mail, flyers, and packages, open/close blinds, rotate lights, water
plants, and set out trash cans. We are
happy to text you every visit or once a day, or if you prefer that we leave handwritten
notes, we will do that.
Hours for visits are typically from 8:00 a.m. to 10:00
p.m. The overnight wait for dogs is
usually 10.5 to 11 hours.
DOGGIE WALKS OR VISITS:
Service is scheduled on a monthly basis and paid in advance.
Clients who schedule 12 or more walks or visits per month
may subtract $1 from the prices below, except for the 15 minute potty break.
15 minute potty break = $15
30 minutes = $18
45 minutes = $25
60 minutes = $30
For our safety, we do not walk larger dogs (over 20 pounds)
who are not leash trained, and we do not accept aggressive dogs of any size or
breed. For pullers we recommend a
harness with a hook on the chest area to lessen pulling.
Holiday Charges: $5 extra per visit on New Years Day, Easter,
Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day,
and New Years Eve.
Dog Care: If you are traveling, we recommend three
visits per day for dogs who are kept inside without access to a doggie door or
potty pads. Expecting them to "hold it" repeatedly for 12-hour blocks
of time is unkind and unhealthy in our opinion. Morning dog visits are usually 8:00-9:00 a.m. Afternoon visits are usually 2:30-5:00. Evening/Bedtime visits are usually 8:45-10:30
p.m. Dogs will only have to "hold
it" 10.5 to 11 hours overnight. If
you prefer 4 visits per day, we will accommodate that when our schedule allows.
Cats: We offer flexibility for cat visits. Most kitty clients ask us to come once a
day. Some request two visits per day. It can be dangerous to skip days! We have seen cats lock themselves in a room
without food & water. We have heard
stories of cats getting tangled up in blind cords. They are curious creatures who are capable of
getting into trouble, so we highly recommend at least one visit per day.
Shots/Vaccines: We require that all dogs and cats in our care
be vaccinated against rabies.
Dog Boarding: We are not offering this service at this
Overnight Stays: We are not offering this service at this
Pet Taxi: $30 per hour (to vet, to groomer, to doggie
day care, etc.).
House Check or
Plant Watering (indoor or outdoor) with No Pets: We offer this service for the same rates as
our Standard Pet Care Visits, based on how long we are at your home. (We will bring in mail, open/close blinds
& curtains, turn lights on and off, water plants inside or outside, set out
trash, check for break-ins, water leaks, etc.)
Key Fee: Because garage doors can malfunction, and
they do not work when electricity goes out, we require 2 keys. If you allow us to keep your keys, thus
avoiding extra trips to return keys and/or pick up keys for future visits,
there will be NO charge. Otherwise,
there is a $15 fee for each key trip we make.
You may drop off and pick up your keys at our home if you prefer (no
charge). Please make sure your locks
& doors are in good working condition.
Mess Cleanup: There is no charge for basic and quick
cleanup of ordinary messes that can be dealt with in the amount of time you
scheduled us to be in your home. We may
not have time in our schedule for extensive cleaning. We charge $30/hour if we stay longer than
what you scheduled. We rely on you to
provide any cleaning supplies that you would like us to use, and we do not
guarantee stain removal. If you provide
a broom and dustpan or vacuum, we will sweep around your litter boxes.
When you need to cancel, we ask that you provide as much
notice as possible so we may have a chance to fill your vacated
reservation. When our schedule is full,
we refer requests to other sitters. This
is why being paid for our reservations held is so important to us. We will be as flexible as possible. Let’s discuss what is fair for both of
us. Our goal is to have a partnership
with you whereby we take excellent care of your pets and home and you help us
protect our income.
Guidelines for what we think is fair:
Prepaid Midday Dog
48 hours notice is suggested to issue you a full
credit. If you don’t think this is reasonable,
just let us know and we will consider a credit based on how often you cancel
with less than 48 hours notice. We
appreciate you and want you to be happy!
7 days before your first scheduled visit = No charge
3 to 6 days before your first schedule visit = 50% charge
2 days before your first scheduled visit = Full charge
(There are no refunds for early returns from trips.)
Holiday and Spring
(For the weeks of New Year’s Day, Spring break, Memorial
Day, 4th of July, Labor Day, Fall Break, Thanksgiving, and Christmas we require
a 50% deposit at the time of booking.)
Cancel 15 or more days before the first scheduled visit = Full Refund/No Charge
Cancel 8-14 days before the first scheduled visit = 50% Charge
Cancel 7 days or less before the first scheduled visit = We charge the full amount
(There are no refunds for early returns from trips.)
Pet Safety: Please keep I.D. tags on your dogs at all
times, and please microchip your dogs and cats.
We suggest locks on your fence gates to prevent children (or anyone)
from leaving them open, and to prevent pet theft. Nobody expects their pet(s) to escape and run
off (or to be stolen), but it happens.
Snow: In the winter, please keep in mind that we
require a safe place to park. Please
make arrangements to have your driveway shoveled or plowed, or ask a neighbor
if we can park in their driveway during our visits. If there isn't a place for us to safely park
without blocking the road, we cannot visit your pet.
Q. What if something
unexpected happens and you cannot come to my home as planned?
A. Cathy & Mark
are both full-time pet sitters and are usually able to provide back up for each
other. We may also have a staff member
who can do your visits. We also ask all
of our clients to provide us with contact information for someone who can provide
backup service in the event that we are unable to get to your home. Unexpected events can happen (i.e. car
accidents, family illness or death).
Every attempt would be made to contact you and make you aware of the
Q. What does insured
and bonded mean?
A. Comforts of Home
Pet Sitting LLC annually purchases insurance through Pet Sitters Associates,
LLC and Essex Insurance Company, which provides insurance on the pets in our
care, custody or control and on the client's home for acts of pet sitter
negligence. Bond coverage provides
protection to the home owner from theft by the pet sitter.
Q. Do you visit at
the exact time that I request?
A. We cannot
guarantee exact times. However, we will
do our best to visit reasonably close to the times you request. We will ask you
for a "time window".
Q. Should I contact
you to let you know when I am back home from a trip?
A. Yes, please
do!!! We would really appreciate
that! A simple text, email or phone call
would be great!
Q. Regarding dog
walks, what if the weather is particularly nasty?
A. Please express
your wishes when scheduling service. We
will pay attention to whether or not your pet seems bothered by the
weather. If we feel that it is too cold,
too hot, too rainy or too much snow, then we will entertain your dog inside
your home instead of making both of us feel miserable outside. We would not want to endanger your dog with
heat stress or frostbite, and they probably would not like a total
drenching. Of course, your dog will go
outside long enough for a potty break.
We have adequate clothing to protect ourselves even in the nastiest
Q. What if the
weather is so bad that you cannot drive to my house?
A. We strongly
recommend that you provide us with contact information for someone living
nearby who can reach your home in the event that we are unable to get to your
home because of impassible roads (deep snow, flood water, icy hills). We will get to your house as soon as we
Q. When do I pay you
and what forms of payment do you accept?
A. If you are a new
client, we collect partial or full payment at our initial meeting with
you. We require established clients to
leave payment in full (by cash or check) for pick up at our first visit. For holidays, spring break and fall break, we
require a 50% deposit in advance to hold your reservation. Monday-Friday daily dog visit clients may pay
in advance by the week or month. $1 off
each visit if pre-paying by the month.
Q. Is it customary
for people to tip their pet sitter?
A. Some clients tip
and some don't. Tips are greatly
appreciated when offered though (smile)!!!
Q. What is the best
way to contact you?
A. My favorite is by
email because that creates a written permanent record that I can easily refer
to. If you need to reach me asap, then
call or text. I usually do not answer
phone calls unless I am in a position to write down notes. I prefer reservations be made by email.
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